FAQ
Questions, answered
Events, calls, pricing, and safety: here’s what people ask most.
The basics
What is You+Love?
You+Love is a dating app built around events. At each event you have short calls, one after another, with people you matched with beforehand. When you both want more, the app helps you book a longer call or a date.
Who is You+Love for?
Adults 18 and over who want a real relationship and would rather have a conversation than trade messages for weeks.
Where is You+Love available?
Each event is tied to a city and is open to people within a set distance of it, so the people you meet live near you.
We’re getting ready to launch. Join the early-access list and we’ll let you know when events open near you.
Is You+Love an app or a website?
You+Love is a phone app for iPhone and Android. Events, calls, matches, and scheduling all happen in the app.
Events
What happens at an event?
An event is an evening of back-to-back calls in the app. Each call lasts 7 minutes, with a minute in between to answer two quick questions. You can have up to 10 calls, and the whole event runs about two hours.
Who will I talk to?
Only your mutual matches. Before the event, you see the people registered for it who fit what you’re looking for, and who are looking for someone like you. Like the people you’d like to meet. When someone likes you back, you’re a match.
On event night, the app schedules your calls with your matches, starting with the ones you both marked as a priority.
Do I need to go anywhere?
No. Events happen in the app, wherever you are. Find a quiet spot with good light and a steady connection, and you’re set.
How do I get ready for event night?
Register, then like the people you’d like to meet before matching closes at 11:59 PM the night before. When the app asks, confirm that you’re coming: only confirmed guests get calls.
Your schedule is set early on event day, and the Join button appears 5 minutes before the start.
What if a match doesn’t show up?
If someone hasn’t joined a minute after your call starts, that round ends and you move on to your next call automatically.
What happens at the end of the night?
Two closing questions: did you feel a special connection tonight, and is there someone else with potential? You choose from the people you talked to. If you picked each other, you get one more call to end the night. If not, your picks stay private.
Can I cancel?
Yes, until the event starts. If you paid, cancel before your schedule is set (overnight before the event) and what you paid comes back as credit for future events. Credits don’t expire.
Calls
What is a Connection-Layered Call™?
It’s how every event call works. Calls start with voice then add video, so you can feel the mental-emotional connection first before layering on the physical: 5 minutes of voice, then 2 minutes of video.
Do I have to be on video?
No. Every call starts with 5 minutes of voice, and video opens for the last 2 minutes. If either of you would rather stay on voice, tap Remain voice only and the call stays on voice for both of you.
Are calls recorded?
No. Calls happen inside the app, they aren’t recorded, and nobody sees your phone number.
After the event
What happens after each call?
You answer one question: how did it go? Choose not interested, a longer call next, or a date next. A next step only happens when you both want one. If you both choose a date, you’re ready to plan a date. If one of you would like a longer call first, you start with an Extra Call.
Then a quick Safety & Respect check: did you feel disrespected, and did anything make you feel unsafe? If something made you feel unsafe, the match ends.
How do I book a call or a date?
After the event, your matches move to Ongoing. From there, book a time from your match’s availability: an Extra Call of 15 minutes to 2 hours, or a date. Add your own availability in My Calendar so your matches can book you too.
Can I meet people outside events?
Yes. While your membership is active, the App view in Discover shows members near you any time, not just at events.
Pricing and payments
How much does it cost?
You pay for the events you choose: $29 for your first event in a membership month, $10 each for events 2 to 5 that month, and nothing for event 6 and beyond. If an event’s own price is lower, you pay that instead.
Your membership, with full use of the app, comes with the events you book. See Pricing for the details.
Is there a subscription?
There’s no separate membership fee. Booking an event starts a monthly membership. If you turn on auto-renew, events you book for next month are charged when your membership renews. If nothing is booked, your membership simply ends.
Do you give refunds?
We give credit instead of card refunds. Cancel before your schedule is set (overnight before the event) and what you paid comes back as credit for future events.
If you delete your account, your membership stops right away and the rest of the month isn’t refunded.
How does Refer & Save work?
Invite friends to an event with your link. They get 20% off, and you earn a $5 credit for each friend who qualifies, up to what you paid. If 10 friends sign up for your event with your link, we refund your ticket price.
Safety and privacy
Is everyone verified?
Everyone is asked for a selfie and a photo of a government ID when they sign up, and our team reviews them.
How do I report or block someone?
Tap the flag by their name on a profile or during a call, or open your match and tap ••• at the top right. Choose Report, Block, or Report and Block. To report, pick a reason and send. To report a single photo, prompt answer, or message, hold it.
Once you block someone, you won’t see each other in Discover or Matches, and the calls and dates you had planned are canceled.
See Safety and our Community Guidelines for more.
Who can see my profile?
People who fit your preferences, and whose preferences you fit: people going to your events, and members near you in Discover. You can pause your account any time to hide from new people.
Your account
How do I delete my account?
In the app, go to Settings, then My Account, then Delete account. Our Delete your account page explains what’s removed and what to do if you can’t sign in.
How do I contact support?
In the app, go to Settings, then Contact Support. Or email support@youplus.company.
Still have a question?
We’re happy to help.
Your next great conversation is one event away
Register for an event, like the people going, and talk with your matches on event night.